Who we are
Cigna International Organisations
A long history of serving International Organisations
We have over 60 years of experience in designing, implementing and managing international group health insurance and employee benefits programmes for international and locally recruited staff from Intergovernmental organisations (IGO), Nongovernmental organisations (NGO).
Over the years, we have acquired an in-depth understanding of the daily challenges faced by international organisations and their globally mobile staff members.
How we serve our clients around the world
- Our dedicated unit for International Organisations is headquartered in Belgium with offices in Spain, Kenya and Malaysia.
- We listen to your needs and expectations, think along with you, and develop tailor-made solutions that fit the unique specificities of your organisation. Our multicultural and multilingual employees are there for you and your staff members 24/7.
- Our Client Managers, local Communication Officers, Medical Consultants and Network Managers go above and beyond to be close to the people we serve. Our 5-star customer service is 100% focused on our plan members, making their experiences easy and reliable.
Local presence, local knowledge
Building on over 60 years of serving International Organisations all around the world, we have gained unrivalled experience in understanding the local context and have adapted our administrative and clinical services accordingly.
Total commitment to quality
High-quality service and efficiency are at the heart of everything we do. We continually monitor our quality performance in all areas and select and train our employees to give you the best service.
Not only are we ISO certified as International settler of claims regarding employee benefits, but we are also certified by our plan members, who have been awarding us an overall customer satisfaction rate of 96% year after year.
Certified with the highest standards - ISO certification
We were the first company in our industry to obtain such a certification in 1998. Being an ISO certified company entails measuring and monitoring our claims process and output according to stringent quality criteria, and then defining and implementing process improvements as needed.
What we believe in
Our goal is to do so much more than reimbursing claims: we want to provide health, wellbeing and peace of mind to the people we serve so they can thrive; both personally and professionally.
"60 years
in the health insurance industry"
We partner with you to make a difference.