Insurance Distribution Directive (IDD)

The Insurance Distribution Directive (IDD) is a European directive that comprises rules governing the distribution of insurance. The aim of the IDD is to ensure that everyone involved in the distribution of insurance follows the same rules. This directive constitutes a new phase in the harmonization of the European insurance market.

The IDD regulates the distribution services for insurance products. One of its main objectives is to provide a set of rules aimed at strengthening consumer protection. The IDD requires to abide by three over-arching principles when distributing insurance products:

• act honestly, fairly and professionally in a way that best serves your interests
• provide you with information that is accurate, clear and not misleading. This information is meant to enable you to take informed decisions
• take account of your individual situation, and in particular your demands and needs.

Product Oversight and Governance obligations

Within Cigna we set out standards for designing, approving, marketing, distributing, monitoring and reviewing products developed.

1. COMMUNICATION

Various channels of communication are available to you if you wish to contact us: phone, appointments at our offices, fax, website and email.
 

2. LANGUAGES USED

Our working languages in the context of this legislation are the following: Dutch, French and English.
 

3. REGISTRATION WITH THE SUPERVISORY BODY

Our firm is registered under number 13799 A-R in the category ‘insurance intermediary of the Register of Insurance intermediaries maintained by the FSMA, which is domiciled at Congresstraat 12-14, B-1000 Brussels. You may visit the website www.fsma.be for additional information.
 

4. AUTHORISED ACTIVITIES

Our firm is authorised to mediate with respect to insurance and re-insurance products in the following classes:

5. ACCESS TO EXTRAJUDICIAL COMPLAINT SETTLEMENT

We do everything necessary to ensure your satisfaction. In case of problems or questions, we are at your disposal. If your complaint has to do with the performance of our services and we have not been able solve it jointly, we kindly ask you to contact a staff member.

At a later stage, and if strictly necessary, you may contact the ‘Insurance Ombudsman’ department, which is domiciled at the following address:

Square de Meeûs 35, B-1000 Brussels
Tel.: +32 (0)2 547 58 71
Fax: +32 (0)2 547 59 75

info@ombudsman.as
www.ombudsman.as

6. MANAGEMENT OF CONFLICTS OF INTEREST

As member of the BVVM-UPCA, we follow the rules and principles that have been accepted by our professional federation at a sectoral level. Click here for more information about the management of conflicts of interest.
 

7. REMUNERATION

As member of the BVVM-UPCA, we follow the rules and principles that have been accepted by our professional federation at a sectoral level. Click here for more information about our remuneration policy.