Need help logging in?

Multi-factor authentication (MFA) via email.

• Go to the 'Plan members' section of this website.
• In the login box enter your Personal reference number. You can find this number on your membership card or in your welcome email.
• In the password box enter your chosen password (you can use the visualization button)
• You have the choice to select the ‘keep me signed in’ tick box. If the next time you login with the same browser, you will for 90 days only need to enter your personal reference number and password.
• Click on the blue ‘Sign in’ box.
• A ‘Get a verification email’ message is shown. Select the ‘send me an email’ confirmation button.
• Go to your e-mail inbox and look for the email with the subject title: Cigna Healthcare | One-time verification code
• Click on the ‘sign in’ link in the email or enter the verification code mentioned in the email in your login screen. Note that the link expires after 15 minutes.
• If you can’t find the email you can, in the login box, use the ‘Send again’ link.

Multi-factor authentication (MFA) via SMS

Note that this MFA flow can only be done when you registered your cell phone number(s) in the My profile section under security settings or during the activation flow.

• Go to the 'Plan members' section of this website.
• In the login box enter your Personal reference number. You can find this number on your membership card or in your welcome email.
• In the password box enter your chosen password (you can use the visualization button)
• Sign in
• Select the option Phone.
• Enter the verification code we have sent via text message.
• Verify

If you prefer the MFA flow to go via email, we will use your email address we have on file which is also visible under your personal information in the My profile section.

For a verification code via SMS:

• Go to your ‘My Profile’ section.
• Select ‘security settings.’
• Scroll down to Security Methods.
• Here you can add up to two cell phone numbers.
• As from then this will allow you to make use of triggering a verification code via SMS message to log in.

As the security of your Cigna Healthcare customer portal is important for us, we will inform you on each action that is detected via an email communication.

Here is an overview of possible emails related to the multi-factor authentication.

• One-time verification code
• Change your password
• Password reset.
• Password changed
• New sign-on detected for your account
• Notice of email address change
• Account locked
• Unlock account
• Security method enrolled
• Security method reset

First, make sure you are using the correct personal reference number. You can find this number on your membership card or in your welcome email.

If you don’t have your card or welcome email at hand, then please contact us.

This website is designed for customers in a Cigna Healthcare group plan sponsored by an International Organisation (IGO/NGO or Government). You can only use this customer portal if your membership card displays "www.cignahealthbenefits.com" and a personal reference number (xxx/xxxxx…).

If you forgot your password, if you never received a password or if your password is not accepted, please use the Forgot password link on the login page.

Some Cigna Healthcare members do not receive a membership card, e.g. for non-medical plans or in case the services are only offered online.

All new members receive a welcome email with their personal reference number. If you don’t have a membership card, you’ll find it there.

• Go to the ‘Plan members’ section of this website.
• Click 'Forgot password?'
• Enter your personal reference number in the login box. You can find this number on your membership card or in your welcome email.
• Click the next button
• Click the Send me an email button
• Go to your email inbox and click the ‘change my password’ link in the email.
• You can then change your password in the ‘Reset your Cigna Healthcare password’ following the requirements.
• Click on Reset Password

If you do not receive a password email within 30 minutes

• Please check whether your mailbox quota has not been exceeded.
• You should also be aware that our emails can end up in your Junk Mail/SPAM/Bulk folder, due to your server’s filter settings.
• To make sure you receive our emails in your general inbox, please add our domain name (@cignahealthcare.com) to the safe recipients list of your email account.

If you still do not receive a password email, please contact us via the Online support form and we will verify your personal data in our files.

You can access your customer portal until 24 months after your coverage is terminated.